Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to return your item to us for a refund or exchange.
To be eligible for a refund or exhange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
All returns must be sent to the following address: Made in Crecora, Greenhills, Crecora, V94 VPR9.
If you need to contact us about a return, you may email us at studio@crecora.com.
Damages and issues
Please check your order carefully upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we resolve this for you in a timely manner. Please contact us by email at studio@crecora.com quoting your order number.
Exceptions / non-returnable items
For hygiene reasons we are unable to accept returns of earrings unless they are defective or damaged. Additionally, custom products (such as special orders or personalised items) are not eligible for return, exchange or refund unless they are defective or damaged. Please get in touch if you have questions about your order by emailing us at studio@crecora.com..
Cancellations
If you wish to cancel your order after it has been confirmed, please contact us immediately by email (studio@crecora.com) so that we can provide assistance. Please note that you cannot cancel your order once it has been shipped.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if an order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your return was approved by us, please contact us at studio@crecora.com.
Frequently asked questions...
How quickly will I receive my order?
All orders will be dispatched within 24-48 hours from your purchase date and time.
Most packages are delivered within five business days of their dispatch.
We are based in a rural community and want to support our local post office. Because of this, all packages will be shipped via An Post.
Once your order is dispatched, you will receive an email from us.
Please note that order processing and delivery may take longer during busy periods such as Christmas.
Do I have to sign for my order?
If you have opted for Express (Next Working Day) Delivery, you will need to sign for your package.
What should I do if I haven't received my order, or if I have a problem with my order?
Please allow 1-5 days from order dispatch confirmation to receive an order.
If your parcel hasn't arrived after this time period please contact us by email at studio@crecora.com.
If you have a problem with your order, please contact us by email at studio@crecora.com.
Is my order subject to duty payments and customs?
Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation.
The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges.
Please note that it is the recipient of the goods, not the person who ordered them, who will receive a separate request for payment of these charges from the appropriate authority if they apply.
If you're ordering products to be delivered to someone else, please make sure they are aware they will be responsible for any additional charges.
Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check the import charges applicable in any country before ordering products to be delivered there.
All goods ship from within
the EU. Customers in countries outside the EU will be
responsible for any duties or additional VAT assessed.